Ace81 Terms & Conditions – Complete Platform Usage Guide for Malaysia

These Terms & Conditions constitute a legally binding agreement between you ("Player" or "User") and ace81 ("Platform", "We", "Company") regarding your use of the website, services, and all products provided through the ace81 platform at ace81.xyz.

By accessing the ace81 website, registering an account, making a deposit, or using any available feature or service, you expressly and implicitly agree to be bound by these Terms & Conditions in their entirety. This acceptance covers all game-specific rules, privacy policies, and promotional guidelines published by ace81 from time to time.

Ace81 reserves the right to amend, update, or replace any part of these Terms & Conditions at any time without prior notice. It is your responsibility to review this page periodically. Continued use of the ace81 platform following any amendment constitutes acceptance of those changes.

These Terms & Conditions are written in Malay and govern the relationship between Malaysian players and the ace81 platform. In the event of any conflict or ambiguity, the Malay version shall prevail.

To register and use ace81 services, you must meet all of the following eligibility requirements:

• Aged 18 years of age and above at the time of account registration
• Be legally competent to enter into a binding agreement
• Not be subject to any legal prohibition or restriction that prevents you from using online gambling services
• Registering for personal entertainment purposes only — not on behalf of any third party

Each player is permitted to hold only one (1) ace81 account only. This includes accounts registered using the same name, phone number, email address, or payment method. Duplicate accounts will be terminated without notice and all remaining balances and pending winnings will be forfeited.

At registration, you are required to provide accurate, complete, and current information. ace81 reserves the right to request identity verification documents at any time — particularly before processing large withdrawals or when unusual account activity is detected. Failure to provide the requested verification documents within 7 working days may result in a temporary suspension of your account.

You are solely responsible for maintaining the security of your ace81 account login credentials, including your username and password. You are accountable for all activity that occurs through your account. If you suspect your account has been compromised, please contact the ace81 support team at support@ace81.xyz immediately.

Ace81 accepts deposits via the following legitimate Malaysian payment methods — all processed instantly with no additional fees from ace81:

Deposit limit: The minimum deposit is RM20 per transaction. No maximum cap is set for standard deposits; however, ace81 reserves the right to request additional verification for deposits exceeding a certain amount, in line with our security and anti-money laundering procedures.

All deposits must be made using a payment method registered in the player's own name. ace81 does not accept third-party deposits. Any deposit identified as originating from a third-party source may result in account suspension and the funds being returned to their original source.

Funds deposited into your ace81 account are considered ready for wagering purposes. ace81 is not liable for any technical failures on the part of third-party payment providers that may cause delays in deposit processing. In such cases, please contact the ace81 support team with proof of your transaction.

Players may submit a withdrawal request at any time through the "Withdrawal" section in their ace81 account, subject to the following conditions:

• The minimum withdrawal amount is RM50 per request
• There is no limit on the number of withdrawals that can be submitted per day
• Withdrawals are processed to the same payment method used for the original deposit (in compliance with anti-money laundering policy)
• Any applicable bonus rollover requirements must be met in full before a withdrawal can be processed
• Identity verification may be required for withdrawals exceeding a certain amount

Processing time: Standard withdrawals are processed within 15 to 30 minutes once the withdrawal request has been submitted and verified. Withdrawals requiring additional review (including identity verification or security checks) may take up to 1 working hour. ace81 reserves the right to place a hold on withdrawal processing for accounts currently under security review.

Ace81 does not charge any withdrawal fees. However, your e-wallet or banking provider may impose their own charges — this is beyond ace81's control, and players should review the terms of their own payment provider.

Ace81 reserves the right to request identity verification documents (such as a national ID or relevant documents) before approving certain withdrawals. Failure to provide the requested documents within the stipulated timeframe will result in the withdrawal request being placed on hold until verification is complete.

Ace81 offers a wide range of bonuses and promotions to players — including a Welcome Bonus, daily rebates, weekly cashback, and seasonal promotions. All bonuses are subject to specific terms and conditions stated on the Promotions ace81. The general terms applicable to all bonuses are as follows:

• Each player is eligible to claim each bonus type once only unless otherwise stated in the terms of the relevant promotion
• Only one active bonus active at any one time — you must complete or cancel an existing bonus before claiming a new one
• Bonus credits cannot be withdrawn directly — only net winnings that exceed the bonus value (after rollover is completed) are eligible for withdrawal
• Bonuses cannot be transferred between accounts or to other players
• Rollover requirements must be met within the specified timeframe (typically 7–14 days) — failing which, the bonus and any associated winnings will be automatically forfeited
• Live Casino games (including baccarat, blackjack, and roulette) typically contribute at a rate of 10–20% towards the rollover requirement, while slots contribute at a rate of 100%

Ace81 reserves the right to cancel or amend any promotion at any time without prior notice if there is evidence of fraud or abuse. This includes but is not limited to: using multiple accounts to claim duplicate bonuses, arbitrage betting using bonus credits, or any activity deemed to be an abuse of ace81's promotional system.

The daily slots rebate of 0.8% is calculated based on total wagers placed within a 24-hour period and credited to the player's cash balance the following day with no rollover requirements. Voided bets, bets placed using bonus credits, and bets forming part of an arbitrage strategy are not eligible for rebate calculation.

All games available on the ace81 platform — including slots, live casino games, Sports Betting, and e-sports — are governed by the specific rules set by their respective game providers. The following general rules apply to all games on ace81:

• All confirmed bets are final and cannot be cancelled once the game has started
• In the event of a technical failure during gameplay (such as internet disconnection, server failure, or live streaming issues), ace81 will resolve the affected game based on valid server records. If a resolution cannot be determined, the relevant bet will be returned to the player
• For Sports Betting, the odds displayed at the time a bet is placed are the ones that apply — not any odds updated after the bet has been confirmed
• Ace81 reserves the right to void bets or refund wagers if a technical error causes incorrect odds or results to be displayed
• For esports, bets placed on matches cancelled by the organiser will be fully refunded to the player

The RTP (Return to Player) values for all slots available at ace81 are as stated by the respective game providers and have been verified through independent audits. RTP is a long-term statistical value calculated over millions of spins and does not guarantee any outcome for an individual play session. Each game result is independent and randomly generated.

Players are strictly prohibited from engaging in any of the following activities while using the ace81 platform. Violation of any of these prohibitions may result in immediate account termination, forfeiture of all balances and winnings, and legal action where applicable:

• Duplicate registration — registering or operating more than one account
• Use of automated software — using bots, scripts, or any third-party software to automate gameplay or betting
• Bet arbitrage — systematically exploiting odds differences across platforms to guarantee risk-free profits
• Bonus abuse — using multiple accounts or methods that go against the spirit of a promotion to obtain bonus benefits unfairly
• Money laundering — using the ace81 platform to legitimise or conceal funds obtained through illegal means
• False information — providing false personal or financial information during registration or verification
• Technical disruptions — attempting to access, hack, or interfere with ace81's systems or servers in any way
• Chat abuse — using offensive language, making threats, or harassing dealers or ace81 staff through the in-game live chat function

Ace81 employs a sophisticated monitoring system that operates around the clock to detect any suspicious or non-compliant activity. ace81's decisions regarding account termination or fund forfeiture arising from terms violations are final and not subject to appeal.

Ace81 is committed to protecting the privacy and personal data of all our players, in line with industry best practices and international security standards. The collection, use, and protection of your personal data are handled in accordance with Privacy Policy ace81, which forms part of these Terms & Conditions.

Personal data collected during registration and use of the ace81 platform — including your name, phone number, email address, and financial transaction details — is used solely for account management, transaction processing, identity verification, fraud prevention, and service improvement.

Ace81 uses 256-bit SSL encryption to protect all data transmitted between your browser and our servers. Your personal data will not be sold, shared, or disclosed to third parties without your explicit consent, except where required by applicable laws or regulations.

You have the right to access, correct, or request deletion of your personal data held by ace81 by contacting us at support@ace81.xyz. Please note that financial transaction records may need to be retained for a specified period in accordance with applicable legal and financial requirements.

Ace81 takes its responsible gambling commitment seriously. We believe that healthy online entertainment is entertainment that is approached mindfully, kept under control, and within limits that players set for themselves. To support this, ace81 provides the following self-control tools, accessible through your account settings:

• Daily/weekly/monthly deposit limit — set the maximum amount you can deposit within a chosen period
• Loss limit — set a maximum loss limit for a defined period to help you stay within budget
• Play time limits — set a daily session time limit to avoid playing for too long
• Temporary self-exclusion — suspend your account for 24 hours, 7 days, or 30 days
• Permanent self-exclusion — permanently close your account if needed

Any limit that has been set cannot be reduced immediately — changes to a lower limit take effect straight away, while changes to a higher limit are subject to a 7-day waiting period to prevent impulsive decisions.

If you or someone you know needs help with a gambling problem, please visit the Responsible Gambling ace81 for information on support resources available in Malaysia. ace81 services are intended for players aged 18 years of age and above only.

Ace81 reserves the right to suspend or terminate any player account at any time for reasons including, but not limited to, the following:

• Violation of any provision of these Terms & Conditions
• Confirmation that the player is under 18 years of age
• Confirmed existence of duplicate accounts
• Activity suspected to be fraudulent, money laundering, or bonus abuse
• Requests from legal authorities or relevant regulatory bodies
• At the player's own request via the self-exclusion or account closure option

If an account is terminated due to a breach of terms by the player, ace81 reserves the right to forfeit all remaining balances in that account, including bonus credits and any pending withdrawals. If termination is initiated by ace81 without fault on the part of the player (for example, due to a regulatory directive), any valid cash balance will be returned to the player within a reasonable timeframe.

Players who wish to voluntarily close their account may do so by contacting the ace81 support team at support@ace81.xyz. Prior to closure, you must complete all pending withdrawals and ensure there are no outstanding bonus rollover requirements.

Use of the ace81 platform is at your own risk. ace81 provides its platform on an "as is" basis and makes no express or implied warranties regarding continuous availability, accuracy of information, or fitness for any particular purpose.

Ace81 shall not be held liable for any financial losses you incur as a result of wagering activity on our platform. Gambling carries the risk of losing money — players should only bet amounts they can afford to lose entirely without affecting their day-to-day financial obligations.

Ace81 is not liable for:

• Delays or service disruptions caused by factors beyond our control (including internet infrastructure failures, natural disasters, or third-party interference)
• Losses arising from unauthorised use of your account by a third party
• Technical failures by third-party payment providers causing delays in deposits or withdrawals
• Any errors or inaccuracies in information provided by third-party sources, including odds providers and sports data suppliers

Ace81's maximum liability to any player under any circumstances shall not exceed the total net deposits made by that player in the 30 days preceding the claim.

Ace81 reserves the right to amend, add to, or replace any part of these Terms & Conditions at any time. Amendments take effect immediately upon publication on this page. ace81 will endeavour to notify players of significant changes via in-platform notices or registered email, though this is not an absolute obligation.

It is the player's responsibility to review this Terms & Conditions page periodically to stay informed of any updates. Continued use of the ace81 platform following the publication of any amendments constitutes acceptance of those changes.

These Terms & Conditions govern the relationship between players and ace81. Any dispute arising from or relating to the use of the ace81 platform shall first be resolved through negotiation between both parties. If a resolution cannot be reached, any claim or dispute will be settled in accordance with the dispute resolution procedures established by ace81.

For any enquiries regarding these Terms & Conditions, please contact the ace81 team at support@ace81.xyz. Our Malay-speaking team is available 24 hours a day, 7 days a week to assist you.