This Privacy Policy explains how ace81 collects, uses, stores, and protects the personal data of Malaysian players. Your privacy is our priority — we do not sell or share your information without your explicit consent.
Six core principles that shape how ace81 handles your personal data every day.
All data transmitted between your device and ace81's servers is protected with 256-bit SSL encryption — the same standard used by Maybank2u and CIMB Clicks to secure online banking transactions in Malaysia.
Ace81 has never and will never sell, rent, or trade players' personal data to any third party for marketing purposes. Your information is collected solely for account operations and service improvement.
You have the right to access, correct, and request deletion of the personal data ace81 holds about you at any time. Data-related requests can be submitted by email to support@ace81.xyz and will be processed within 14 business days.
Only ace81 staff who require access to player data for service purposes are permitted to do so — and only to the extent necessary. All internal access is logged and regularly audited to ensure there is no misuse.
Ace81 retains personal data only for as long as necessary for the original purpose of collection, or in accordance with applicable Malaysian legal and financial regulatory requirements. Data that is no longer required is securely deleted in line with industry-standard procedures.
Ace81's Privacy Policy is drawn up with primary reference to Malaysia's Personal Data Protection Act 2010 (PDPA). Your rights as a data subject are fully respected across all of ace81's data processing operations.
By using the ace81 platform, you consent to the collection and use of your personal data as described in this Privacy Policy. If you do not agree with any provision herein, please discontinue use of the platform and contact us at support@ace81.xyz to request account deletion.
This Privacy Policy is published by ace81 ("we", "Platform") and applies to all users and players who access or use the ace81 platform via the website ace81.xyz or any related services operated by ace81.
This document clearly and transparently explains how ace81 collects, processes, uses, stores, and protects your personal data — as well as the rights you hold in relation to that data. ace81 is committed to handling your personal data responsibly and in line with industry best practices for data protection.
This Privacy Policy forms part of the Terms & Conditions ace81 and should be read in conjunction with it. Any terms not specifically defined herein carry the same meaning as given in ace81's Terms & Conditions.
Ace81 is the responsible data controller for all personal data collected through our platform. If you have any questions or concerns regarding privacy, you can reach us at any time via support@ace81.xyz.
Ace81 collects various types of personal data from Malaysian players depending on how you interact with our platform. The following are the main categories of data we collect:
Account Registration Data:
Financial Transaction Data:
Technical & Usage Data:
Identity Verification (KYC) Data: For withdrawals exceeding certain limits or for security purposes, ace81 may request a copy of your identity document, such as a MyKad or Malaysian passport. These documents are used solely for identity verification and are stored with full encryption.
Ace81 uses the personal data collected for the following legitimate and limited purposes:
Ace81 will not use your personal data for any purposes other than those stated above without first obtaining your explicit consent.
Ace81 does not sell, rent, or trade players' personal data to any third party for marketing or commercial purposes. However, in the course of operating the platform, ace81 may share data with certain parties under limited and controlled circumstances:
Operational Service Providers: ace81 works with trusted third-party service providers — including game providers such as Pragmatic Play, Evolution Gaming, Habanero, CQ9 Gaming, PG Soft, and others; as well as technical infrastructure providers. These providers are given access only to the data necessary to perform their specific functions and are bound by strict confidentiality agreements with ace81.
Payment Providers: To process deposits and withdrawals via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, FPX, and other methods, the required transaction information is shared with the relevant payment provider. These providers have their own privacy policies and security measures that apply to their data processing.
Legal Requirements: ace81 may disclose personal data if required to do so by court order, direction of a lawful authority, or applicable laws in Malaysia. In such cases, ace81 will endeavour to notify the affected players where permitted by law.
ace81's Rights Protection: ace81 may disclose data as necessary to protect the rights, property, or safety of ace81, our players, or others from any unlawful threat or action.
In all of the above cases, ace81 will ensure that any disclosure of data is limited to what is strictly necessary and carried out in accordance with rigorous security and confidentiality standards.
Ace81 invests seriously in security infrastructure to protect the personal and financial data of Malaysian players. The key security measures we have in place include:
While ace81 takes all reasonable steps to protect your data, no system can be guaranteed 100% secure against every threat. We therefore encourage you to take your own protective measures as well — use a strong and unique password, never share your login credentials with anyone, and enable 2FA on your ace81 account.
If you suspect that your ace81 account has been compromised or that there has been unauthorised activity, please contact the ace81 support team at support@ace81.xyz immediately so that appropriate security measures can be taken without delay.
The ace81 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit a website. Below are the types of cookies used by ace81:
Essential Cookies (Required): These cookies are essential for the ace81 platform to function correctly. They manage your login session, ensure transaction security, and remember your language preference and basic settings. Without these cookies, the ace81 platform cannot operate as intended. They cannot be disabled.
Analytics Cookies: ace81 uses analytics cookies to understand how players interact with the platform — which pages are visited most frequently, how long players spend on certain pages, and common navigation paths. This data is collected in aggregate and does not identify individuals personally. The information helps ace81 improve the platform's design and functionality over time.
Functional Cookies: These cookies allow the ace81 platform to remember your preferences such as text size, favourite games, and display settings, providing a more personalised experience during each gaming session.
You can manage or disable cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the ace81 platform and your overall gaming experience.
As an ace81 player and data subject, you have certain rights regarding your personal data that ace81 fully respects. Below are the rights available to you and how to exercise them:
| Your Rights | Description | How to Submit a Request |
|---|---|---|
| Right of Access | Request a copy of all personal data that ace81 holds about you | Email support@ace81.xyz |
| Right to Rectification | Correct personal data that is inaccurate or incomplete | Via account settings or email |
| Right to Erasure | Request the deletion of your personal data when it is no longer needed | Email support@ace81.xyz |
| Right to Restrict Processing | Request restrictions on how ace81 uses your data in certain circumstances | Email support@ace81.xyz |
| Right to Object | Object to the processing of your data for specific purposes such as marketing | Via account settings or email |
| Right to Data Portability | Receive your data in a machine-readable format | Email support@ace81.xyz |
Ace81 will process all data rights requests within 14 working days upon receipt of a complete and valid request. For more complex cases, processing time may be extended to up to 30 working days, with prior notice to you. Please note that certain data may not be deletable where its retention is required by law or for legitimate security purposes.
Ace81 retains players' personal data only for as long as necessary to fulfil the original purpose for which it was collected, or as required by applicable laws and regulations. The following are general data retention guidelines:
Once the defined retention period has elapsed, data will be securely deleted or anonymised using methods that ensure it cannot be recovered. Deletion is carried out in accordance with industry-standard information security procedures.
If you voluntarily close your ace81 account, your personal data will be deleted or anonymised within 30 working days, except for records that must be retained in accordance with the legal requirements stated above.
Ace81 strictly prohibits the use of the platform by individuals under the age of 18. ace81 services are for adults only, and we take the protection of minors with the utmost seriousness.
Ace81 does not knowingly collect or process personal data from children or minors under the age of 18. All players are required to verify their age upon registration, and ace81 employs additional verification measures to detect and prevent registration by underage individuals.
Should ace81 discover or be informed that we have inadvertently collected data from an individual under the age of 18, we will take immediate action to:
If you suspect that a minor is using the ace81 platform — including using your account without authorisation — please contact us immediately at support@ace81.xyz so that appropriate protective action can be taken without delay.
Ace81 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, new legal requirements, or changes to the services we offer to Malaysian players.
When significant changes are made to this Privacy Policy, ace81 will notify players via:
Continued use of the ace81 platform after any amendments to this Privacy Policy are published will be considered your acceptance of those changes. If you do not agree with the changes made, you have the right to close your ace81 account by contacting our support team.
We encourage you to review this Privacy Policy page periodically to stay informed about how ace81 handles your personal data.
If you have any questions, concerns, or complaints regarding ace81's Privacy Policy or the way we handle your personal data, we welcome you to get in touch. ace81's Bahasa Malaysia-speaking privacy team is ready to assist you:
Ace81 is committed to responding to all privacy-related enquiries within a reasonable timeframe — typically within 3 working days for email, and immediately via live chat for basic enquiries. For formal data rights requests (such as access, correction, or deletion), please refer to Section 7 above for the relevant procedure and expected processing times.
We value the feedback of Malaysian players in helping us improve our privacy practices over time. Your trust is something ace81 does not take lightly.
The ace81 Privacy Policy is more than a formal document — it reflects our genuine commitment to the trust of Malaysian players. Every technical and operational decision at ace81 considers privacy protection as a priority. If anything in this document is unclear, do not hesitate to reach out to us at support@ace81.xyz.
Most people pay little attention to a platform's privacy policy — it looks like a long, dry legal document with no bearing on their day-to-day gaming experience. But in reality, a privacy policy is one of the easiest ways to gauge whether a platform can be trusted. Platforms that take player privacy seriously tend to also take security, fair play, and accurate payouts seriously.
At ace81, we have written this Privacy Policy in language that any ordinary Malaysian player can understand — not just lawyers or IT professionals. We believe transparency starts with clear communication. If you do not understand what is happening with your data, you cannot make a truly informed decision about whether to trust our platform.
One thing we want to be clear about — ace81 does not sell players' personal data to anyone. That may sound like something every platform claims, but we mean it. The information you provide when registering an ace81 account — your name, phone number, email address — is never shared with marketing companies, advertising providers, or any party not directly involved in the operation of ace81's services. Full stop.
When you make a deposit using Touch 'n Go eWallet or GrabPay, your transaction information is processed securely through the respective payment channel. ace81 receives confirmation that a transaction was successful — we do not store your full e-wallet or banking account details. The transaction records we keep are the same history you can access directly in your ace81 account — reference numbers, dates, and amounts — not your sensitive financial account information.
Data security is something Malaysian players should take seriously — not just in the context of gaming platforms, but across all aspects of their daily digital lives. The phone number registered to your ace81 account is likely the same one you use for online banking via Maybank2u or CIMB Clicks. Your email address may be linked to numerous other accounts. That's why ace81 invests in robust security infrastructure — not merely to protect the platform's interests, but because we understand that a data breach can have very real consequences for our players' lives beyond the platform.
For regular players at ace81 — whether you prefer slots from Pragmatic Play, live baccarat tables, Malaysia Super League Sports Betting, or Mobile Legends e-sports — we want you to know that every transaction, every gaming session, and every interaction with our platform is protected by consistent layers of security. 256-bit SSL encryption doesn't just apply to registration or login pages — it's active at all times while you're using the ace81 platform.
You also have more control than you may realise. Through your ace81 account settings, you can update your personal information, change your password, enable or disable two-factor authentication, and manage your communication preferences. If at any time you wish to know what data ace81 holds about you, or if you would like to correct any inaccurate information, simply send us an email. We will not make this process difficult.
Ultimately, trust is built over time through consistent action — not words alone. ace81 hopes that through this clear Privacy Policy, through robust security practices, and through transparent service every day, we can continue to demonstrate that we are a platform worthy of the long-term trust of Malaysian players. Your privacy is not a minor clause buried in fine print — it is the foundation of the relationship between ace81 and every player who trusts us.
What ace81 promises every Malaysian player regarding the protection of their personal data.
The most frequently asked questions from Malaysian players about privacy and data protection at ace81.
Your data is safe at ace81. Register a free account and enjoy 1,000+ slots, 24/7 Live Casino, Malaysia Super League & EPL Sports Betting, and esports — with full confidence that your privacy is protected at all times.
For players aged 18 and above only. Please gamble responsibly.
Ace81 is committed to supporting a healthy and responsible gaming culture among Malaysian players. Our platform provides self-control tools accessible through your account settings — including deposit limits, loss limits, play time limits, and self-exclusion options. If you feel that gaming is becoming more than just entertainment, please use these tools or contact our team at support@ace81.xyz.
For more information, please visit the Responsible Gaming our team. ace81 services are for players aged 18 and above only.